
Problem gambling is defined as gambling behaviour, which is undertaken compulsively and to the detriment of the player, and as such is something we as an operator take very seriously. In this post we’re going to introduce you to the main safeguards and services we have in place to protect our players, who might be having trouble with problem gambling. Plus, we'll offer advice on what to do if you or someone you know is suffering.
Reality Checks
If you feel you have a mild problem with gambling and simply want to make sure you don’t get too lost into a game, the first port of call we’d recommend is activating reality checks on your casino account. If you activate these reality checks, you’ll be able to choose an amount of time you can play for before an imposed break – again, for a length of time you decide – will take place. Within these ‘Timeouts’, you’ll be prevented from playing on any of the games at the casino, with the idea behind them being that this will give you a moment to reflect on your playing.
Limits
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Self-Exclusion
The final step to ensure you stay safe is to self-exclude from the casino. As the name suggests, self-exclusion is a voluntary act, whereby you request to be excluded from using our casino for between six and 12 months.
Though you can still withdraw cash from your player account, you won’t be able to deposit or play on any of our games through the duration of your exclusion. This is designed to shut down any gambling activity and the exclusion can be extended at any time to ensure you don’t relapse.
Finding Help


